It is necessary to know data about our users related to their socio-family situation and the experience of this environment in relation to the disease, so in this phase the Social Worker completes the collection of societal data with data related to the physical, family situation , psychosocial and labor (Social File) .On the other hand, the service is also demanded in reverse: families ask the Social Worker for help in managing external resources (disability request, dependency, hospitalizations in specific centers, mediation, intervention of social services, judicial protection, assistance to minors, social benefits, etc.).